Terms and Conditions


This website is operated by Craftivating. Throughout the site, the terms “we”, “us” and “our” refer to Craftivating. Craftivating offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by us with an e-commerce platform that allows us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

All payments are handled securely by Yoco, Ikhokha, and PayFast. Please view their Terms and Conditions here:
Yoco: https://www.yoco.com/za/terms/
Ikhokha: https://www.ikhokha.com/terms-and-conditions-2021
PayFast: https://www.payfast.co.za/legal/

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without prior notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services (If Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy, view our Return and Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

If you intend to post any adverse comment, feedback, statement, or review concerning your experience with a product or service on any public or social platform, whether in print, electronically, or through other means, please be advised that such publication must not cast Craftivating in a negative light, defame, or harm its reputation, either directly, indirectly, or by implication. Prior to making any such publication, you are required to inform Craftivating of your intention and provide a copy of the intended adverse comment, feedback, statement, or review. You must also grant Craftivating a reasonable period of no less than 48 business hours to respond to it.

In the event that a false, groundless, defamatory, or similar publication is made, or if you proceed with the publication of an adverse comment as described above without affording Craftivating the stipulated and agreed-upon opportunity to respond, you hereby agree that Craftivating reserves the right, at its own discretion, to seek urgent relief from a suitable court (or a remedy of similar nature) to prohibit and remove any publication falling within the aforementioned scope. Furthermore, Craftivating may pursue a claim for damages resulting from such publication, whether direct or indirect.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Craftivating, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Craftivating and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact Information

Questions about the Terms and Conditions should be sent to us by email at info@craftivating.com

Shipping and Delivery Policy

Available Delivery Methods

  • Courier Delivery with a cost of R79
    (Delivered directly to your home or office address, anywhere in South Africa)
  • PUDO (Powered by The Courier Guy) with a cost of R69
    (Delivered to your nearest or preferred PUDO locker)
  • PAXI with a cost of R60
    (Delivered to your nearest or preferred PAXI collection point)
  • PostNet with a cost of R99
    (Delivered to your preferred PostNet branch)
  • Free Delivery on all purchases of R500 or more!
    (Delivered via PUDO, PAXI or Courier Delivery)

Delivery Times

Once your purchase has been dispatched, the following timeframes are applicable depending on your preferred delivery method:

* Delivery times may be delayed between 5 – 15 business days if the product is sourced from an external supplier – Please note that some imported products may take between 15 – 25 business days to be delivered as indicated.

Courier Delivery: (Delivered between 8am and 5pm on business days)

  • Main Centres: 1 – 3 business days *
  • Regional Areas: 3 – 5 business days *
  • Outlying Areas: 5 – 7 business days *

PUDO (Powered by The Courier Guy):

  • 1 – 4 business days *


  • 7 – 9 business days *


  • 2 – 3 business days (Please allow 1 extra business day for outlying areas) *

Purchase Tracking

Once your purchase has been dispatched you will receive an email confirmation containing your delivery details, as well as a tracking number.

* If the product(s) are sourced from an external supplier, the order will only be dispatched when all the product(s) has checked in with us.

Damaged, Defective, Incorrect or Missing Products Delivered

In the unfortunate event that you receive a delivery whereby the products are damaged or defective and or its quantity delivered to you does not match your products and it’s quantity as per your purchase, please notify us within 7 days upon receipt of delivery by email at info@craftivating.com to assist you.

Lost Deliveries

All purchases dispatched are guaranteed to be delivered. If your purchase is lost, we will either send you a replacement or we will refund the full purchase amount to you.

Delayed Deliveries

On rare occasions, or in remote areas, delays can happen. If the expected delivery times are significantly exceeded, please sent us an email at info@craftivating.com to assist you.

Failed Deliveries

Courier Delivery:

We will notify you of a failed courier delivery attempt, whereby no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will endeavour to reschedule the delivery with you within 24 – 48 hours, however you may be liable if any additional handling and delivery charges are incurred.

PUDO (Powered by The Courier Guy):

Should you not collect your parcel from the PUDO locker within 48 hours, PUDO will sent it to the closest PUDO kiosk / depot. You can request to have your parcel resend to a PUDO locker nearest to you or an alternative address, however you may be liable if any additional handling and delivery charges are incurred.


If a parcel is left uncollected at its destination PAXI Collection Point within 14 days, it will be sent back to the origin store where it was initially dropped off. We will endeavour to resend the parcel back to you, however you may be liable if any additional handling and delivery charges are incurred.


Should you not collect your parcel from the PostNet branch within 90 days, PostNet will dispose of the parcel. We will not be held liable in this event.

Delivery Address Changes

If you have misspelled or auto-filled your address incorrectly or want to change your delivery address, simply reply to your purchase confirmation email with the address information, or alternatively sent us an email at info@craftivating.com to assist you.

If your purchase was dispatched prior to notifying us, you may be liable if any additional handling and delivery charges are incurred.

Delivery and Purchase Cancellation

If for any reason you would like to cancel a purchase before delivery, please sent us an email at info@craftivating.com to assist you.

You can cancel your purchase at any time, depending on where the purchase is in the process:

  • If your purchase has not been dispatched upon cancellation, we will refund the full purchase amount to you.
  • Once your purchase has been dispatched from the supplier, we will only be able to process the cancellation when the purchase has been returned to us. You will need to accept the delivery and will have the right to return the purchase in accordance with our Return and Refund Policy.

International Deliveries

Unfortunately, we do not deliver outside of South Africa.

Return and Refund Policy


Our Return and Refund Policy lasts 14 days from the day you have received your purchase. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your product must be unused, undamaged, unopened and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable products:

  • Gift cards

There are certain situations where only partial refunds are granted (If Applicable):

  • Any product not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any product that is returned more than 14 days after delivery

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The refund amount will be calculated based on the price paid minus any discounts, restocking fees and shipping charges, if applicable.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by email at info@craftivating.com.

Sale Products (If Applicable)

Only regular priced products may be refunded, unfortunately sale products cannot be refunded.

Exchanges (If Applicable)

We only replace products if they were delivered to you in the following conditions: (a) defective or (b) damaged. If you need to exchange it for the same product, send us an email at info@craftivating.com to assist.


If the product was marked as a gift when purchased and delivered directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the product wasn’t marked as a gift when purchased, or the gift giver had the purchase delivered to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


To return your product, send us an email at info@craftivating.com to assist.

You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If your returned product is rejected, you may consider to let the rejected product to be shipped back. Shipping costs are not included and should be paid upfront before the products will be shipped again.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a product over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned product.

Restocking Fees (If Applicable)

Certain products are subject to a 5% to 20% restocking fee, however, this can be waived under certain circumstances.

Electronic Communications and Transactions (ECT) Act

As part of the Electronic Communications and Transactions (ECT) Act, you may be entitled to cancel any of your purchases without reason or penalty within 7 days of delivery either by returning the unwanted products or by logging the return by way of email to info@craftivating.com to assist you.

We reserve the right to recuperate any direct costs of returning of the goods.

Our courier is entitled to refuse collection of any product that is not properly packaged for transport.

Once we have inspected the product and validated your return, we will process the refund or exchange within 10 business days of receipt of the returned product. Please bear in mind that your refund will be processed using the same payment method used by you for the purchase, as indicated on your electronic receipt. Refunds can take 21 business days to reflect in your account.

We are entitled to refuse a return if the unwanted product is returned damaged, not in a resaleable condition or missing any accessories.

View Electronic Communications and Transactions Act 25 of 2002: https://www.gov.za/documents/electronic-communications-and-transactions-act

Consumer Protection Act

We adhere strictly to the Consumer Protection Act.

View Consumer Protection Act 68 of 2008: https://www.gov.za/documents/consumer-protection-act

Delivery and Purchase Cancellation

If for any reason you would like to cancel a purchase before delivery, please sent us an email at info@craftivating.com to assist you.

You can cancel your purchase at any time, depending on where the purchase is in the process:

  • If your purchase has not been dispatched upon cancellation, we will refund the full purchase amount to you.
  • Once your purchase has been dispatched from the supplier, we will only be able to process the cancellation when the purchase has been returned to us. You will need to accept the delivery and will have the right to return the purchase in accordance with our Return and Refund Policy.

Zero Tolerance Policy

Our staff is available to assist you and will consistently treat you with politeness and dignity. We kindly request that anyone interacting with our staff also extends the same courtesy and respect.

Craftivating has a strict policy against mistreatment of our staff. We reserve the right to refuse any interaction with clients, their spouses, or their staff if they engage in any form of abusive behavior towards our team members, regardless of the reasons. We treat all instances of aggressive, violent, or abusive conduct towards our staff very seriously.

We acknowledge that our employees deserve a safe and respectful working environment. In our dealings with you, we are committed to ensuring that you are treated with fairness, dignity, and respect.

We understand that individuals may occasionally express themselves in ways that are less than ideal, including the use of profanity, insults, and accusations. We will consider these aspects when addressing your concerns. However, acts of violence, abuse, or extreme aggression will not be tolerated.

To maintain positive relationships with our clients, please be aware of the behaviors that are unacceptable:

  • Using offensive language or swearing at our staff.
  • Verbally abusing our staff in any form, including insults.
  • Making racist and/or sexist comments.
  • Making persistent or unreasonable demands that cause stress to our staff.
  • Engaging in physical violence.

This policy applies to any interaction with a staff member, whether in-person, over the phone, through written communication (letters or emails), or via our website.

Any violation of our Zero Tolerance Policy may result in us refusing or discontinuing our services.

Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Craftivating (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We Collect Device Information Using the Following Technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, data deletion is done automatically on orders that are cancelled or refunded as the information is no longer required for courier/delivery.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Protection of Personal Information (POPI)

We adhere strictly to the Protection of Personal Information (POPI) Act.

View Protection of Personal Information Act 4 of 2013: https://www.gov.za/documents/protection-personal-information-act

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to lodge a complaint, please contact us by e-mail at info@craftivating.com