Shipping and Delivery Policy

Available Delivery Methods

  • Courier Delivery with a cost of R79
    (Delivered directly to your home or office address, anywhere in South Africa)
  • PUDO (Powered by The Courier Guy) with a cost of R69
    (Delivered to your nearest or preferred PUDO locker)
  • PAXI with a cost of R60
    (Delivered to your nearest or preferred PAXI collection point)
  • PostNet with a cost of R99
    (Delivered to your preferred PostNet branch)
  • Free Delivery on all purchases of R500 or more!
    (Delivered via PUDO, PAXI or Courier Delivery)

Delivery Times

Once your purchase has been dispatched, the following timeframes are applicable depending on your preferred delivery method:

* Delivery times may be delayed between 5 – 15 business days if the product is sourced from an external supplier – Please note that some imported products may take between 15 – 25 business days to be delivered as indicated.

Courier Delivery: (Delivered between 8am and 5pm on business days)

  • Main Centres: 1 – 3 business days *
  • Regional Areas: 3 – 5 business days *
  • Outlying Areas: 5 – 7 business days *

PUDO (Powered by The Courier Guy):

  • 1 – 4 business days *

PAXI:

  • 7 – 9 business days *

PostNet:

  • 2 – 3 business days (Please allow 1 extra business day for outlying areas) *

Purchase Tracking

Once your purchase has been dispatched you will receive an email confirmation containing your delivery details, as well as a tracking number.

* If the product(s) are sourced from an external supplier, the order will only be dispatched when all the product(s) has checked in with us.

Damaged, Defective, Incorrect or Missing Products Delivered

In the unfortunate event that you receive a delivery whereby the products are damaged or defective and or its quantity delivered to you does not match your products and it’s quantity as per your purchase, please notify us within 7 days upon receipt of delivery by email at info@craftivating.com to assist you.

Lost Deliveries

All purchases dispatched are guaranteed to be delivered. If your purchase is lost, we will either send you a replacement or we will refund the full purchase amount to you.

Delayed Deliveries

On rare occasions, or in remote areas, delays can happen. If the expected delivery times are significantly exceeded, please sent us an email at info@craftivating.com to assist you.

Failed Deliveries

Courier Delivery:

We will notify you of a failed courier delivery attempt, whereby no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will endeavour to reschedule the delivery with you within 24 – 48 hours, however you may be liable if any additional handling and delivery charges are incurred.

PUDO (Powered by The Courier Guy):

Should you not collect your parcel from the PUDO locker within 48 hours, PUDO will sent it to the closest PUDO kiosk / depot. You can request to have your parcel resend to a PUDO locker nearest to you or an alternative address, however you may be liable if any additional handling and delivery charges are incurred.

PAXI:

If a parcel is left uncollected at its destination PAXI Collection Point within 14 days, it will be sent back to the origin store where it was initially dropped off. We will endeavour to resend the parcel back to you, however you may be liable if any additional handling and delivery charges are incurred.

PostNet:

Should you not collect your parcel from the PostNet branch within 90 days, PostNet will dispose of the parcel. We will not be held liable in this event.

Delivery Address Changes

If you have misspelled or auto-filled your address incorrectly or want to change your delivery address, simply reply to your purchase confirmation email with the address information, or alternatively sent us an email at info@craftivating.com to assist you.

If your purchase was dispatched prior to notifying us, you may be liable if any additional handling and delivery charges are incurred.

Delivery and Purchase Cancellation

If for any reason you would like to cancel a purchase before delivery, please sent us an email at info@craftivating.com to assist you.

You can cancel your purchase at any time, depending on where the purchase is in the process:

  • If your purchase has not been dispatched upon cancellation, we will refund the full purchase amount to you.
  • Once your purchase has been dispatched from the supplier, we will only be able to process the cancellation when the purchase has been returned to us. You will need to accept the delivery and will have the right to return the purchase in accordance with our Return and Refund Policy.

International Deliveries

Unfortunately, we do not deliver outside of South Africa.